DADABHAI TRAVEL LLC
BOOKING TERMS AND CONDITIONS
All Bookings are only accepted with proper booking form duly completed in all respect. However bookings are accepted through e mail as well as over the phone in case of any urgent emergency bookings. Deposit or full payment must be paid as per the tour conditions. The head of the family/team member’s signature is required on the booking form and this will abide customers booking with Dadabhai Travel LLC‘s terms and conditions or any legal aspects of all tours undertaken by the aforesaid members.
It is the sole and whole responsibility of the traveler prior to their collection and departure; to verify and ensure that the documents are given for their travel is in accordance with their request. In case of any miss match of the requirement this should be brought to the attention of the booking agent immediately so that remedial action can be taken. Company will not be liable for any errors and omissions in this regard once this is checked and accepted.
An initial deposit of DHS.200.00 per person is to be paid at the time of making the booking and the balance is to be paid at least 30 to 45 days prior to the departure date. If the bookings are within 30 to 45 days or less, then the full payment must be paid in order to seek the firm booking. Failure to comply with the payment policy would result in cancellation of your confirmed seat on the tour booked. CANCELLATION CHARGES AS APPLICABLE WILL BE LEVIED IN ADDITION TO THE PAYMENTS MADE AND THE CUSTOMER IS LIABLE FOR SUCH PAYMENTS.
Refunds, if any, will be paid directly to the customer as per the booking condition, or per company policy. Normally it takes between 15 to 30 days to process the refunds especially when refunds are to be received from suppliers. All original documents or part of the unutilized vouchers or proof of refund from suppliers is required to process the refund. Failure to fulfill this requirement, company will not be responsible for any abnormal charges levied from any suppliers.
Generally most of the cruise companies, theatre tickets, apartment owners, etc. levy full cancellation charges irrespective of cancellation period once the booking accepted/guaranteed by the customer. It is very essential to have this checked prior to confirming the booking with our agent. Company will not be liable for any excuses in this regard as these are beyond the control of the company / agent.
To provide additional security during your holiday, it is highly recommended that you take special travel insurance or any other insurance as applicable to cover your personal accident, medical coverage, baggage loss, etc. etc. Our agent will assist you in this regard.
Our agent shall advise you the time limit or cut off period of your reservations. However bookings are released once the expiry of the time limit. Company cannot be responsible for such cancellation. It will be the responsibility of the customer to ensure that payments are made on time to avoid any cancellation of their confirmed booking. Whatever the cancellation charges or the deposit paid will be forfeited if the customer fails to comply with this terms and conditions of bookings.
In order to assist you in choosing your own category of accommodation, certain star rating have been used in by our agents or suppliers. This need not be in compliance with the standards envisaged by any one and this only act as guidance. Hotel descriptions and classifications are based in good faith on those officially recognized in the country concerned .This will vary from country to country; hotel to hotel around the world.
Normal hotel check in and check out time is 12 noon in most of the countries, although this can very depending on the hotel and destination. Some of the hotels do allow early check in and late check out depending on the availability of the rooms. However this is not guaranteed and if any one needs early check in, it is advisable to book the rooms from the previous night to ensure immediate occupancy of the rooms upon arrival.
In the unlikely event that a selected hotel is unable to provide the accommodation confirmed to you at the last minute, the company would assist you to obtain similar category of hotels. This is beyond the control of the company and the customer should understand that this situation prevail due to some unfortunate circumstances beyond the control of agents/hoteliers. However company shall take all precautious to avoid such even but sometimes it does happen.
Normally hotels do allow one child aged 2-12 years to stay with parent’s room with or without any charge. Certain hotels do allow two children aged 2-12 years to stay with parent’s room with our without any charge. These are allowed without extra bed and in the event of any extra beds are required; the hotels will levy supplementary charges, which are to be paid direct to the hotels by the clients. In order to avoid any inconvenience to your holiday, it is recommendable to pre book the extra bed prior to your departure.
CHANGE BY US:
It is unlikely that we will have to make some changes in your holiday due to some unforeseen circumstances beyond our control. In this case, we shall do our best to provide similar holiday or other alternate ones. In the event customer does not agree for such amendment, full refund will be paid. However, no compensation will be paid as these are basically forced major unusual and unforeseen circumstances. We regret that we cannot be held responsible for any losses or expenses that the customer may suffer in this context.
CANCELLATION BY US:
We reserve the right to cancel any published / confirmed holidays whatsoever where we feel it is not safe to operate due to unforeseen circumstances beyond our control. In this case, full refund of the holiday booked is given or you will have a choice to rebook another holiday.
CHANGES TO YOUR FLIGHTS:
Most of the Holidays are based on special air fare / departures and it is normally not possible to change your flights once you have commenced your journey. This is due to airline regulations over which Dadabhai Travel LLC have no control. Should you wish to extend or curtain your stay, this is only possible by purchasing additional fresh air tickets at the normal fare. It is possible that unused coupon may have no refund value.
PASSPORT, VISA AND HEALTH REQUIRMENTS:
You must ensure that prior to the start of your journey, you possess a valid passport and all relevant visas, entry permits and international certificates of vaccination as appropriate to all countries that you intend to visit. These regulations keep on changing from time to time; it is recommendable that you check all your travel formalities before hand.
The agent, operator and/or their staff are not responsible for the validity of the passport, valid visas, entry permits, health regulation and any other local governmental requirements. However they will only be happy to assist you in this regard.
We make every effort to give you a truthful description of the tours and hotels as shown in the brochure or any publications as per the information available with us at the time of booking. If during your holiday certain facilities or services do not come up to your expectations, please speak immediately to the local agent or hotel manager, etc. It will be too late to improve a spoilt holiday if you only write about it after your return. It is our policy to investigate all genuine complaints but we have little time for professional complainers, who simply want a cheap holiday at the expense of others.
The contents and other information given in the brochures, fliers and any other literature are correct at the time of printing and are in good faith. Company cannot take any responsibility of any errors or omissions in this regard as these are subject to change at short notice or after printing the materials. These are beyond the control of the company and it is recommendable that customers should check and recheck such changes before finalization of the packages. It is impossible to have everything printed exactly the way anyone needs but company shall try and ensure to supply reliable information at the time of any requirement.
- “Company” means Dadabhai Travel LLC.
- “Customer” means the person who signs the booking form or make the contract with the company
- “Contract” means the contract for the provision of services by the company to the customer.
- “Services” means any holiday or tour or other services offered by the company on behalf of a holiday or tour operator or other person who provides a service offered by the company.
- ‘Agent’/’We’ means staff of the company
CANCELLATION POLICY OF THE COMPANY:
a) Cancellation received by the company:
Once the booking has been confirmed by the company, the customer shall pay cancellation charges in the event that the customer cancels any of the services for any reason whatsoever.
The cancellation charges which shall be levied on the total price for any of the services and which shall where appropriate, including any deposit paid by the customer, are as follows:
More than 45 days – Deposit only
b) Once the tour is undertaken no partial refund eligible. However wherever possible Dadabhai Travel LLC shall try to obtain refund for the unused services. There is guarantee of any refund unless this is agreed by the supplier in writing to the clients before the curtailment of the services.
More than 30 days-25% of the total price
More than 15 days-50% of the total price
More than 05 days-75% of the total price
NO SHOWS - 100% of the total price
(less than 5 days to departure date).
LIABILITY OF THE COMPANY:
I. The company and its agents act only in the capacity of agents for the customer in all matters pertaining to the services. All receipts, vouchers, coupons, tickets, exchange orders and any other documents are issued subject to the terms and conditions under which the services are provided. The company and its agents have no responsibility for the loss, accident, injury, damage, delay or irregularity that may be caused to person or property, however caused or arising during any holiday or tour under its management, sponsorship, procurement or otherwise. Baggage and personal effects are always the customer’s responsibility. The transportation when the customer is not on board a carrier or conveyance used or operated by the transportation companies or firms.
The passage contract in the use by the transportation companies or firms concerned shall constitute the sole contract between the transportation companies or firms and the purchaser of these tours and/or customers. The holiday or tour is issued and conducted at the sole responsibility of the holiday or tour operator and is not issued on behalf of, nor does it commit, airlines, or any airline whose services are used during the holiday or tour.
II. The issuance by the company and acceptance by the customer of receipts, coupons, tickets, exchange orders or any other documents shall be deemed to be the consent by the customer of the terms of paragraph (I) above of these conditions.
III. The company shall not be considered in breach of this contract or under any liability whatsoever to the customer for non-performance, part performance, defective performance or delay in the performance of any of the services or work carried out or to be carried out by the company or its employees, agents or sub-contractors hereunder which is directly or indirectly caused by or is a result of any circumstances beyond its direct control. Without prejudice to the generality of the foregoing, the following shall be regarded as such circumstances.
Act of God, explosion, flood, lighting, tempest, fire accident, war, hostilities, invasion, act of foreign enemies, rebellion, revolution, insurrection, civil war, riot, civil commotion or embargoes, strikes, lockouts or other individual actions or trade disputes of whatever nature (whether involving employees of the company or third party); defaults of suppliers of any of the services or sub-contractors of such suppliers for any reason whatsoever, incompleteness or inaccuracy of any information which is the responsibility of the customer to provide. Any failure, default in performance, or any act or omission whatsoever on the part of the customer or its employees or agents.
IV. Should any of the circumstances referred to in paragraph (iii) above of these conditions occur before the departure date of the customer the company will endeavour but shall under no obligation, to offer alternative arrangements and shall make price adjustments as the company, in its sole discretion, considers reasonable in the case of any alteration to any holiday, tour or any other of the services. In the event of total cancellation under such circumstances a full refund of any deposit paid by the customer will be made.
As Dadabhai Travel LLC has been an approved tour licensed company under Dubai Tourism & Commerce Marketing (DTCM), all services provided in accordance with the guidelines, rules and regulations of DTCM, which are updated from time to time. This contract is also subject to these terms and conditions.
These conditions shall be construed according to the laws of the United Arab Emirates Courts, shall have exclusive jurisdiction in the event of any dispute between the customer and the company
ALL TOURS ARE OPERATED BY DADABHAI TRAVEL LLC AS PER THIS TERMS AND CONDITIONS